Log in
Latest topics
Search
A nice Motivational Story
+3
Morphza
ZONKSA
Deckard717
7 posters
Page 1 of 1
A nice Motivational Story
No one can make you serve customers well. That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.’ Taken aback, Harvey read the card.
It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd
like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell
him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer , on the radio one day.
He had just written a book called You'll See It When You Believe It Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to
change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
'I take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up .
Ducks Quack, Eagles Soar
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.’ Taken aback, Harvey read the card.
It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd
like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell
him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer , on the radio one day.
He had just written a book called You'll See It When You Believe It Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to
change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
'I take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up .
Ducks Quack, Eagles Soar
Deckard717- Battlefield Admin
-
Number of posts : 346
Age : 58
Location : Johannesburg
Registration date : 2008-08-21
Re: A nice Motivational Story
Cool stuff!!
ZONKSA- Call of Duty Admin
-
Number of posts : 186
Age : 46
Location : Vanderbijlpark
Registration date : 2008-08-21
Re: A nice Motivational Story
Warm and Fuzzy could also work Morph
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
Nice story,
Migs- Colonel
-
Number of posts : 362
Age : 50
Location : Port Elizabeth
Registration date : 2008-08-21
Re: A nice Motivational Story
I'd rather not feel Fuzzy's insides.....
Smaugaroo- Battlefield Admin
-
Number of posts : 339
Age : 47
Location : Centurion
Registration date : 2008-08-27
Re: A nice Motivational Story
Absolutely!!!, I only talk from XP... lol .mmm.. Did that give the wrong impression? ...
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
Fuzzy Wuzzy was a bear.
Smaugaroo- Battlefield Admin
-
Number of posts : 339
Age : 47
Location : Centurion
Registration date : 2008-08-27
Re: A nice Motivational Story
Smaugaroo wrote:Fuzzy Wuzzy was a bear.
Wow... playburn you're famous... they already got legends about you and your experiments. :twisted:
Re: A nice Motivational Story
Fuzzy Wuzzy was a bear,
Fuzzy Wuzzy had no hair,
If Fuzzy Wuzzy had no hair,
he wasn't Fuzzy was he??
Fuzzy Wuzzy had no hair,
If Fuzzy Wuzzy had no hair,
he wasn't Fuzzy was he??
Smaugaroo- Battlefield Admin
-
Number of posts : 339
Age : 47
Location : Centurion
Registration date : 2008-08-27
Re: A nice Motivational Story
LOL, trust me, i have hair..
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Smaugaroo- Battlefield Admin
-
Number of posts : 339
Age : 47
Location : Centurion
Registration date : 2008-08-27
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
:shock: :shock: :shock:
Is that a persian rug you have strapped to your chest?
Is that a persian rug you have strapped to your chest?
Smaugaroo- Battlefield Admin
-
Number of posts : 339
Age : 47
Location : Centurion
Registration date : 2008-08-27
Re: A nice Motivational Story
This post went pear shaped :twisted:
Cornolio69- Colonel
-
Number of posts : 386
Age : 47
Location : Centurion, Suid-Afrika
Registration date : 2008-08-21
Re: A nice Motivational Story
Nice spotting Cornolio!!!!! lol, jammer ek is in 'n katterige bui...
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
Al julle mans daar innie kaap is maar katterig LOL! :twisted:
Cornolio69- Colonel
-
Number of posts : 386
Age : 47
Location : Centurion, Suid-Afrika
Registration date : 2008-08-21
Re: A nice Motivational Story
...en nou hoe jom jy daar by uit. het jy 'n boyfriend hier dat jy so akkuraat daai feit kan staaf...
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
Ok ok ek kan net sowel uit die kas uit kom aan gesien ek tussen vriende is op die forum! Ek het 'n ou in die kaap en sy naam is Playburn..... As hy met jou klaar gespeel het burn jy! :twisted:
Cornolio69- Colonel
-
Number of posts : 386
Age : 47
Location : Centurion, Suid-Afrika
Registration date : 2008-08-21
Re: A nice Motivational Story
'n Groot ronte van Aplous vir CorAnalio69. wat met die feit dat hy sterk gestaan het en nou "Man?" genoeg is om Voorrentoe te kom en uit die kas te val. Jy is Awesome... ek bly ek laat jou nog burn, het bietjie los gevoel vir my. Slet!
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Re: A nice Motivational Story
Ja dit sou los gevoel het hier by die einde rond want ek het gepoep!
Cornolio69- Colonel
-
Number of posts : 386
Age : 47
Location : Centurion, Suid-Afrika
Registration date : 2008-08-21
Re: A nice Motivational Story
lug leegte, ditsim!!!
-=CTK=-Playburn- Colonel
-
Number of posts : 574
Age : 43
Location : Cape Town
Registration date : 2008-08-21
Cornolio69- Colonel
-
Number of posts : 386
Age : 47
Location : Centurion, Suid-Afrika
Registration date : 2008-08-21
Page 1 of 1
Permissions in this forum:
You cannot reply to topics in this forum
19.01.09 6:57 by ZONKSA
» For the Blue Bull supporters
17.01.09 14:18 by Will1970
» Think before you speak
17.01.09 10:09 by NoTyp3
» Friendly COD4 Clanmatch
17.01.09 10:06 by NoTyp3
» Quote Of The Day
17.01.09 9:01 by NoTyp3
» Telkom connection problems
16.01.09 23:44 by NoTyp3
» Call of Duty Modern Warfare2 count down
15.01.09 17:28 by NoTyp3
» AGASA Admin Fever
15.01.09 8:34 by NoTyp3
» COD4 3rd CHALLENGE COD4 2nd
15.01.09 8:21 by Invader
» BF no more
14.01.09 23:02 by Ch8s3r
» Top Posters
14.01.09 19:31 by Morphza
» iGame Teamspeak
14.01.09 11:59 by Brakus
» Left 4 Dead
13.01.09 18:20 by Veld_Muis
» 2 Questions
13.01.09 14:49 by Brakus
» Singapore / New Zealand / Australia
13.01.09 8:36 by Brakus